How long can the Rendang last?
For the 500g, 2 to 3 days in the refrigerator. Up to 3 months frozen and will still retain its quality.
For the Travel Pack, 1 year in room temperature. Keep it in the refrigerator / freezer once opened.
For the Lemang, 1 whole day kept upright in a dry place. It can also be frozen and reheated again through steaming.
Are the rendang only made on Saturdays? What if I want to order during weekdays?
Yes, as a startup, our main operations are mostly on every Saturday. However, you can request on the note upon checkout to have it delivered on a weekday. Monday for example. We will store the rendang for you in the mean time.
My orders are a bit complicated with different addresses / amount / batch dates. Can you help me?
Yes of course! To the right of your screen, you can see a whatsapp icon. Click on it and you will be directed to one of our customer support. We will help you with making your orders.
What's your Return / Refund Policy?
All sales and bookings are final. However, return of items or refund of sales are eligible only on these few exceptions:
(For Group Delivery / Direct Delivery)
If you did not receive your order 5 hours past the time window or the requested delivery time. You are entitled to a full refund or completion of your order (depending on stock availability)
If what you receive was not as what you ordered. In this case, you can either ask to refund for the rest of the unfulfilled items or request for the rest of the items to be delivered (if available).
(For Shipping the Mushroom Lah's Travel Pack)
If the product was damaged through the shipping process (content spilling out of the pack) , we cannot guarantee 100% the safety of shipping the items but rest assured we will replace you exactly what was damaged.
For any enquiries on our products, placing orders, wholesale business, delivery methods, do not hesitate to contact us by clicking on the whatsapp icon. We would be more than happy to assist you.
Or email us at firstname.lastname@example.org
Mushroom Lah Enterprise 202003371766 (NS0245935-W)